1. APPOINTMENT SCHEDULING AND TIMING
1.1 Appointment Windows
All appointments are scheduled by day with time windows (morning: 9am-1pm or afternoon: 1pm-5pm) rather than specific times due to the unpredictable nature of electrical work.
1.2 Arrival Notification
Clients will receive a courtesy call approximately 20 minutes before our engineer's arrival to confirm attendance and provide accurate timing.
1.3 Appointment Flexibility
MAP Electrical reserves the right to reschedule or cancel appointments as required for operational reasons. We will provide as much notice as possible and work to find alternative arrangements suitable for both parties.
1.4 Client Cancellation
Clients may cancel or reschedule appointments with at least 24 hours notice. Cancellations with less than 24 hours notice may incur a call-out charge.
2. PAYMENT TERMS
2.1 Payment Methods
We accept cash, bank transfer, and card payments. Payment is due upon completion of work unless alternative arrangements have been agreed in writing.
2.2 Quotations
All quotations are valid for 30 days from the date of issue. Prices may be subject to change after this period.
2.3 Additional Work
Any additional work beyond the original scope must be agreed in writing with updated pricing before commencement.
2.4 Finance Options
MAP Electrical does not provide credit or financing. We can recommend 0% finance partners for larger projects where appropriate.
2.5 Site Preparation Requirements
Clients must ensure work areas are clear and accessible before our arrival. Additional charges apply for:
- - Site clearing or preparation: £40 per hour
- - Waiting time due to client delays: £40 per hour
- - Unplanned return visits due to site conditions: £80 minimum charge
2.6 Unforeseen Complications
Where work involves complications not apparent during quotation (sealed surfaces, hidden obstacles, etc.), additional time will be charged at £40 per hour with client approval.
3. WORK COMPLETION AND STANDARDS
3.1 Quality Assurance
All work is carried out to current British Standards and regulations by qualified, certified engineers.
3.2 Testing and Certification
Where required, all electrical work includes appropriate testing and certification (EICR, Installation Certificates, Building Control notification).
3.3 Clean Work Environment
Our engineers will treat your property with respect, use protective coverings where practical, and leave work areas clean and tidy.
3.4 Access Requirements
Clients must ensure clear access to work areas and notify us of any access restrictions or safety concerns before our arrival.
4. LIABILITY AND INSURANCE
4.1 Insurance Coverage
MAP Electrical maintains comprehensive public liability insurance and professional indemnity cover for all work undertaken.
4.2 Property Damage
We accept liability for damage directly caused by our negligence during the course of our work. Pre-existing conditions or damage not related to our work is excluded.
4.3 Client Responsibilities
Clients are responsible for ensuring valuable or fragile items are protected or removed from work areas before our arrival.
5. WARRANTY AND GUARANTEES
5.1 Workmanship Guarantee
We provide a 12-month guarantee on our workmanship from the date of completion.
5.2 Parts and Materials
Manufacturer warranties apply to all parts and materials supplied. We will assist with warranty claims where appropriate.
5.3 Exclusions
Guarantees do not cover damage caused by misuse, normal wear and tear, or work carried out by third parties.
6. EMERGENCY CALL-OUTS
6.1 Emergency Response
Emergency call-outs are available outside normal working hours and carry premium rates as agreed at time of booking.
6.2 Emergency Definition
Emergencies are defined as situations posing immediate risk to safety or property. Non-urgent repairs will be rescheduled to normal working hours.
7. HEALTH AND SAFETY
7.1 Site Safety
Our engineers will conduct appropriate risk assessments and follow health and safety protocols. Clients must inform us of any known hazards.
7.2 Electrical Safety
For safety reasons, power may need to be isolated during work. Clients should take appropriate precautions for appliances requiring continuous power.
8. DATA PROTECTION AND PRIVACY
8.1 Information Use
Client information is used solely for service delivery and will not be shared with third parties without consent.
8.2 Communication
We may use WhatsApp, phone, or email for service-related communications as preferred by the client.
9. COMPLAINTS AND DISPUTES
9.1 Complaint Procedure
Any concerns should be raised immediately with our office team for prompt resolution.
9.2 Satisfaction Guarantee
We are committed to customer satisfaction and will work to resolve any legitimate concerns about our service or workmanship.
10. GENERAL CONDITIONS
10.1 Contract Terms
These terms and conditions form part of the contract for services and supersede any previous agreements.
10.2 Variations
Any variations to these terms must be agreed in writing by both parties.
10.3 Governing Law
These terms are governed by English law and subject to the jurisdiction of English courts.
10.4 Severability
If any part of these terms is found to be unenforceable, the remainder shall continue in full force and effect.
For any questions regarding these terms and conditions, please contact:
MAP Electrical
Email: mapelecuk@gmail.com
Phone: 07466 889440
WhatsApp: 07466 889440
Last updated: August 2025